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Front Line Assurance Program

Welcome to the Front Line Assurance Program, our commitment to delivering top-quality products and ensuring your satisfaction with every purchase. We appreciate your trust in Front Line Ltd., hereafter referred to as "Front Line."

Return and Warranty Process:

  • Contact Us: Initiate the return process by visiting our Contact Us page.
  • Provide Details: Include your order/invoice number, purchase date, contact information, reason for the return, and specify the desired action (replacement, repair, return, or credit).
  • Obtain RMA: Upon approval, obtain a Return Merchandise Authorization (RMA) from our Customer Service team.
  • Follow Instructions: Our team will provide detailed instructions along with your assigned return number (RMA#).
  • Return Guidelines:

  • All returns require prior approval from Front Line within 30 days of product receipt.
  • Products must be returned in new, unused condition for a full refund (excluding shipping and handling fees) or an exchange.
  • Return shipping costs to Front Line are the customer's responsibility.
  • Exchanged or replaced products will be shipped to the customer at our expense.
  • Warranty Exclusions:

    Our warranty does not cover damages caused by:

  • Misuse, abuse, accidents, floods, fires, earthquakes, or other external factors.
  • Usage beyond prescribed and authorized recommendations by Front Line.
  • Unauthorized repairs or actions taken by individuals not representing Front Line.
  • Removal or illegibility of Front Line serial numbers or product IDs.
  • Restocking Fee:

    Some returns may be subject to a 20% restocking fee.

    Front Line appreciates your understanding and cooperation. For any questions or concerns, reach out to our Customer Service team. Your satisfaction remains our top priority.

    Refund and Cancellation Policy:

    Additionally, for Israeli consumers, the following cancellation terms apply: - see section 5.

  • Cancellation Process: Notify us in person, by registered mail, phone, email, fax, or using the Site. Include order/invoice number, purchase date, and contact information.
  • Cancellation Timeframe: Within 14 days of the later of the transaction or receipt of transaction details. For specific cases (e.g., disabled person, senior citizen, new immigrant), within 4 months, with required documentation.
  • Refund Process: Upon cancellation, we will refund the transaction fee within 14 days. If due to a defect or breach, the full fee is refunded. For other cancellations, a 5% of the transaction price or NIS 100 cancellation fee may apply.
  • Product Return: If you've received the product before cancellation, return it to our place of business.
  • Custom-Made Products: Custom-made products or damaged/opened products may not be eligible for cancellation and could be charged in full, subject to applicable law.
  • Thank you for choosing Front Line. We strive to provide a seamless experience for our valued customers.