Terms of service

These Terms of Service, which we'll refer to simply as the "Terms," set out the rules by which you may use our Services. The Terms explain how our Services work and provide you with a list the "dos and don'ts" when using them. These Terms are more than just rules, though – they form a legally binding contract between us and you that you accept continuing to use our Services. Please read through this document carefully and make sure these Terms are acceptable to you. If you don't agree to any of these Terms, do not continue using the Services. If you have any questions, please don't hesitate to contact us at Sales@frontlineholsters.com.

Table of Contents

1. The Basics
2. Our Services
3. User Accounts
4. Fees and Payment
5. Shipping
6. Refund and Cancellation Policy
7. Use Restrictions
8. Representations
9. Privacy
10. Intellectual Property
11. Content and User Content
12. Copyright – DMCA
13. Indemnification
14. Disclaimers
15. Limitation of Liability
16. Term and Account Termination
17. Force Majeure
18. Notices
19. General

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1. The Basics

1.1. Key Terms.

1.1.1.   We are Front Line Army Equipment Ltd and we'll refer to ourselves as "Front Line," "us," "our," or "we." Our offices are located at Paltin Naftali 6 ,Rishon Lezion 7565344, Israel, and our registration number is 512521899.

1.1.2. When we use the term "you," we mean anyone using our Services.

1.1.3. When we refer to our "Site," we mean our online store where users can purchase holsters, pouches and other weapon accessories manufactured by Front Line ("Products"), and when we refer to our "Services," we mean any services available on the Site.

1.2. Privacy. When you use our Services, we collect Personal Data (as defined in the Privacy Notice) about you. Check out our Privacy Policy at https://frontlineholsters.myshopify.com/policies/privacy-policy for details about the types of Personal Data we collect, what we do with it, the security measures we use to keep it safe, and the rights you have regarding your Personal Data.

1.3. Changes to these Terms. We may update these Terms from time to time and will post the updated version on this page with the date it was published. Please check this page occasionally to make sure you're aware of the Terms that apply to you. Any change of these Terms will not apply to an outstanding purchase order of Products you have completed through the Services.

1.4. Disclaimer of Warranty. WITHOUT DEROGATING FROM THE PROVISIONS OF SECTION 13 BELOW, THE PRODUCTS ARE PROVIDED “AS IS”, AND FRONT LINE GRANTS NO WARRANTIES OTHER THAN AS EXPRESSLY SET OUT IN OUR REFUND POLICY (AS DEFINED BELOW) OR AS OTHERWISE EXPRESSLY PROVIDED ON THE SITE. FRONT LINE DOES NOT GUARANTEE THAT ANY PRODUCT WILL EXACTLY MATCH ANY RELATED IMAGES ON THE SITE, INCLUDING ANY PRODUCT'S COLOR, SHAPE, SIZE, WEIGHT, DESIGN OR OTHER DETAILS AND SPECIFICATIONS. EXCEPT AS EXPRESSLY PROVIDED HERIEN, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, RELATING TO THE PRODUCTS.

2. Our Services. Subject to these Terms, Front Line allows you to use the Services and purchase Products on a non-exclusive basis for your own non-commercial purposes. Subject to applicable law, we reserve the right to amend, suspend or terminate the provisions of Services and/or any Product at our sole discretion.

3. User Accounts

3.1. For the purpose of placing a Product order through the Services, you will be required to provide your name, email address or mobile phone number, delivery address and payment instrument details, and checkout as a guest, or save your details by creating an account with us.

3.2. Subject to applicable law, Front Line may refuse to open an account for any individual at its sole discretion.

3.3. You agree to notify us immediately of any unauthorized use of your account. You are solely responsible for all activity on your account, even if that activity was not actually performed by you. To the fullest extent permitted by applicable law, Front Line will not be responsible for any losses or damage arising from unauthorized use of your account. While we reserve the right to investigate suspected violations of these Terms or illegal and inappropriate behavior through the Services, we cannot guarantee that we will learn of or prevent any inappropriate use of the Services.

4. Fees and Payment

4.1. Payment for Products shall be made upon purchase. The price of each Product is as appears on the Site and at checkout, and include VAT (if applicable). You acknowledge that the images of the Products, including their color and properties, as shown on the Site are for illustration purposes only.

4.2. If you are directed to a third-party payment processor, you may be subject to terms and conditions governing the use of that service. Please review the payment processor's terms and conditions and privacy notice before using such services. Payments made through the use of an expired credit card or whose number is incorrect, or which exceeds the approved credit limit, will not be accepted and Front Line, at its sole discretion, may limit your account as a result. Without derogating from the foregoing and in the event that such failed transaction, Front Line reserves the right to collect any payment or commission that has not been received in full or in part, and any associated costs. A transaction on the Site will not be considered complete as long as payment has not been received in full by Front Line and you have received confirmation thereof through your email address.

Shipping. The shipping and delivery of Products purchased through the Services shall be in accordance with the Front Line Shipping Policy, available at https://frontlineholsters.myshopify.com/policies/shipping-policy (“Shipping Policy”), which forms an integral part of these Terms. Unless otherwise provided, shipment will be done by third party vendors, which are not under the control of Front Line. All shipments carry reasonable delivery insurance as set forth in the Shipping Policy. However, note that the risk of loss and title for any purchased Products pass to you upon our delivery to you.

5. Refund and Cancellation Policy. You may return a Product that you have purchased through the Services in accordance with and subject to the Front Line Refund Policy, available at https://frontlineholsters.myshopify.com/pages/assurance-program (“Assurance Program”), which forms an integral part of these Terms.

Notwithstanding the foregoing, if you are an Israeli consumer, you may cancel a transaction that you have made for the purchase of a Product through the Services in accordance with and subject to the provisions of the Consumer Protection Law, 5741-1981 ("Consumer Protection Law"), as follows:

5.1. Cancellation may be done by notifying us in person or by registered mail at our offices at Front Line offices, Paltin Naftali 6, Rishon Lezion, Israel, by phone at 03-9519460, by e-mail at Sales@frontlineholsters.com, by fax at 03-9519463, or by using the Site. Requests for cancellations must include your order/invoice number, purchase date and contact information.

5.2. Transactions may be cancelled within 14 (fourteen) days of the later of the date on which the transaction was affected or the date on which a notice containing details of the transaction was received, whichever is later. Following the processing of your request, Front Line will provide you with a copy of a billing cancellation order. Transactions made by a disabled person, a senior citizen, or a new immigrant ('Oleh Hadash'), as defined in the Consumer Protection Law, which transactions included a conversation between you and us (including via electronic communication) may be cancelled within 4 (four) months from the later of the date on which the transaction was affected or the date on which a notice containing details of the transaction was received. In order to cancel such a transaction, you may be required to present us with a document indicating that you are a disabled person, a senior citizen, or a new immigrant, as specified in the Consumer Protection Law.

5.3. If the transaction is cancelled due to any defect in the applicable Product, due to any discrepancy between the applicable Product and the information provided to you by us prior to the transaction, due to non-delivery of the applicable Product on the date stated in the order confirmation or due to any other breach of contract by us, we will, within 14 (fourteen) days as of receipt of you cancellation request, refund the portion of the transaction fee you have actually paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order.

5.4. If you cancel the transaction for any reason other than the foregoing reasons, we will, within 14 (fourteen) days as of receipt of you cancellation request, refund the portion of the transaction fee you have actually paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order. Furthermore, we are permitted to charge a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower. If, prior to your cancellation request, you have received the purchased product, you must return it to us at our place of business.

5.5. Subject to applicable law, if the Product was especially custom-made per your order, and/or if you have damaged the Product, opened the packaging of the Product and/or used it in any way, Front Line reserves the right to refrain from cancelling your transaction, and charge you for it in full.

5.6. Custom Orders Requiring Customer-Provided Specifications.
Certain Products, including holsters configured with an optic cut, require the customer to provide specific technical measurements at the time of purchase (such as the measurement from the top of the slide to the top of the mounted optic, in millimeters or centimeters). This requirement is clearly stated on the applicable product page prior to checkout.
If a customer selects an optic cut option but fails to provide the required measurements, the order will be placed on hold and Front Line will make every reasonable effort to contact the customer via email and WhatsApp to obtain the necessary information. Due to international time differences, phone contact may not always be feasible; however, Front Line remains fully accessible through the above-mentioned channels and is committed to resolving any outstanding items promptly.
In the event that Front Line does not receive the required information within 7 (seven) business days of its initial outreach, Front Line reserves the right to cancel the order and issue a full refund to the customer's original payment method. Front Line assumes no liability for production delays, order cancellations, or any associated inconvenience resulting from the customer's failure to provide the required specifications within the stated timeframe.

6. Use Restrictions

6.1. You may not do or attempt to do or allow a third party to do any of the following: (1) decipher, decompile, disassemble, or reverse-engineer any of the code or software used to provide the Services, including framing or mirroring the Services; (2) copy, modify, or distribute the Services in any manner not permitted by these Terms; (3) circumvent or interfere with security-related features of the Services or features that restrict unauthorized use of or access to any Content (as defined below); (4) use any robot, spider, site search or retrieval application, or any other process to retrieve, index, and/or data-mine the Content or circumvent the navigational structure of the Services in any other way; (5) use another's account without permission; (6) remove, alter, or conceal any copyright, trademark, service mark or other such notices incorporated in the Services; and (7) use the Services in any manner not permitted by applicable law, including all applicable export laws and regulations to (re)export the Services and/or any related materials in violation of such laws or use in countries subject to sanctions under applicable law.

6.2. You may not use our Services if doing so is unlawful. We will cooperate with any law enforcement authorities or court orders requesting that we disclose the identity, behavior, or User Content (as defined below) of anyone believed to have violated these Terms or to have engaged in illegal behavior in connection with the Services.

7. Representations

7.1. Our Representations. We represent that Front Line is organized under applicable law, has the ability to enter into and perform its obligations under these Terms, and doing so does not conflict with any of our commitments to any third party nor with any applicable legal obligation. We will use commercially reasonable efforts to provide our Services faithfully, diligently, and in accordance with the standard practices in our industry.

7.2. Your Representations. By accepting these Terms, you represent that: (a) you are at least 18 years old and have the ability to form a binding contract; (b) your use of the Services will not violate any applicable law or any obligation you have to a third party;(c) all the registration information you submit is and will remain truthful and accurate; (d) you have all necessary rights, consents, and licenses needed to provide any User Content (defined below) that you provide; (e) and the User Content is compliant with applicable law and does not infringe on the intellectual property, privacy, publicity, moral, or any other rights of any third party; and (f) our use of your User Content as allowed under these Terms will not cause us to infringe on the rights of any third party. You also undertake that you will use the Services in compliance with applicable law at all times, including all applicable export laws to ensure that neither the Services nor any related materials are unlawfully exported.

8. Intellectual Property

8.1. Our Property. Front Line or its licensors, as the case may be, have all right, title, and interest in the (i) Site, Services, any content thereon (excluding User Content, as defined below), including its overall appearance, images, text, graphics, graphics design, videos, demos, interfaces, and underlying source files, and all worldwide intellectual property rights, the copyrights, trademarks, service marks, and logos contained therein, whether registered or unregistered; and (ii) designs, specifications, models of any Products, and all worldwide intellectual property rights, the trade dress, copyrights, trademarks, service marks, and logos contained therein, whether registered or unregistered. You may not copy, further develop, reproduce, republish, modify, alter download, post, broadcast, transmit or otherwise use the content of the Site or Services for any purpose. You will not remove, alter or conceal any copyright, trademark, service mark, or other proprietary rights notices incorporated in the Site and/or Services. All trademarks are trademarks or registered trademarks of their respective owners. Nothing in these Terms or the Services should be construed as granting you any right to use any trademark, service mark, logo, or trade name of Front Line or any third party.

8.2. Your Property. When you provide User Content through the Services, that content remains yours. By providing User Content, you do allow us to use it in connection with the Services, including copying, modifying, and preparing derivative works of it where necessary in order to provide the Services, as well as for analytics purposes and for improvement of the Services. If you provide us with any feedback regarding our Services and/or Products, you agree that we may use it and share it freely, without any consideration to you.

9. Content and User Content

9.1. Definitions. We may provide certain materials, such as images, articles, posts, videos, and reports through the Services and may also allow you and other users to provide certain types of material, such as images, photos, pictures, videos, reports, recommendations, reviews, comments, and feedback. "User Content" means materials you provide and "Content" means any content available through the Services, including User Content that may be provided by other users.

9.2. User Content Restrictions. You are fully and solely responsible for any User Content that you provide. You may not provide any User Content or act in any way that: (i) violates the legal rights of others; (ii) infringes the intellectual property, moral, publicity, privacy, or other rights of any third party; (iii) is (or you reasonably believe or should believe to be) in furtherance of any illegal, counterfeiting, fraudulent, pirating, unauthorized, or violent activity; (iv) in breach of any applicable laws, rules, or regulations; (v) contains material we reasonably determine to be offensive, including that which promotes, hate, violence, or discrimination; (vi) constitutes a harassment or threat; (vii) contains obscene material; and/or (viii) contains any virus, worm, trojan horse, or other harmful or disruptive component.

10. Copyright – DMCA. You may not post User Content that violates another's intellectual property rights. As the provider of your User Content, you are responsible for ensuring, to the best of your ability, that the User Content is non-infringing. If we are notified that certain User Content violates intellectual property rights, we may remove that User Content at any time and at our sole discretion, without notifying you, in accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"). We reserve the right to take any additional measures we deem appropriate, including suspending and/or terminating your accounts. If you believe that something appearing on the Services infringes your or another's intellectual property rights, please notify us at Sales@frontlineholsters.com. If you believe that a notice has been wrongly filed against you, you may send us a counter-notice to the address above. Please note that notices and counter-notices must meet the DMCA's requirements and that there can be substantial penalties for false claims under the DMCA. We suggest consulting with your legal advisor before filing a notice or counter-notice.

11. Indemnification. You agree to indemnify, defend, and hold harmless Front Line, its affiliates, and its/their respective directors, officers, employees, subcontractors, and agents from and against any claim, damage, or loss, including reasonable court costs, attorneys' fees, and any fines that may be incurred, that arise directly or indirectly from your: (a) breach of these Terms, including any of your representations or warranties, whether by you or by anyone using your account or device, and whether or not that use was authorized by you; (b) use or misuse of the Services and/or Products; (c) violation of any law or regulation, including breach of applicable data protection laws; and (d) infringement of any right of any third party.

12. Disclaimers

12.1. OTHER THAN THE WARRANTIES MADE EXPLICITLY IN THESE TERMS, AND WITHOUT DEROGATING FROM SECTION 1.4 ABOVE, WE DO NOT MAKE ANY ADDITIONAL WARRANTIES (IMPLIED, STATUTORY, OR OTHERWISE) ABOUT THE SITE, SERVICES (INCLUDING THE PRODUCTS) OR ANY CONTENT, INCLUDING WITHOUT LIMITATION THAT THE SERVICES WILL BE OF GOOD QUALITY, USEFUL FOR YOUR SPECIFIC NEEDS OR ANY PARTICULAR PURPOSE, ACCURATE, ERROR-FREE (OR THAT ERRORS WILL BE CORRECTED), RELIABLE, SECURE, COMPLETE, NON-INFRINGING, OR THAT THE SERVICES WILL BE PROVIDED IN A TIMELY MANNER. THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS.

12.2. We cannot control the functionality of services provided by third parties and assume no responsibility for any telephone or network line failure or interruption, or traffic congestion on the Internet or on the Services themselves. We cannot control the actions of bad actors and do not guarantee that we will successfully prevent unauthorized access to or alteration of the Services.

12.3. Users. We cannot anticipate or control the actions or inactions of anyone else, including our clients, users, or unauthorized users. Therefore, we disclaim all liability, regardless of the form of action, for the acts or omissions of any and all users (including unauthorized users), that are not solely due to our gross negligence or willful misconduct.

12.4. User Content. User Content comes from sources outside of our control, we take no responsibility for the accuracy, usefulness, safety, appropriateness, or non-infringement of any User Content; your use of any User Content is at your own risk. We do not endorse any opinions or recommendations expressed in any User Content. We have no obligation to display or maintain any User Content and may remove it without notice to you and for any reason.

12.5. Data Retention. We are not a data retention service. It is your sole responsibility to back up any data you provide to us. If data you provide to us is lost or corrupted for any reason, we shall not be responsible for any damage or loss you experience if you are unable to recover that data.

12.6. In light of the above, you understand that using the Services entails some degree of risk. When you choose to use the Services, you do so at your sole discretion and risk. Some jurisdictions do not allow the exclusion of certain warranties and therefore some of the above exclusions may not apply to you. Check your local laws for any restrictions regarding the exclusion of implied warranties.

13. Limitation of Liability

13.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FRONT LINE (AND ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, EMPLOYEES, OR SUBCONTRACTORS) SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGE OR LOSS THAT IS NOT A DIRECT RESULT OF YOUR USE OF THE SERVICES. THIS INCLUDES ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT FRONT LINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2. OUR MAXIMUM AND AGGREGATE LIABILITY UNDER THESE TERMS AND UNDER ANY CAUSE OF ACTION WILL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE SIXMONTHS PRECEDING THE DATE ON WHICH THE APPLICABLE CLAIM OR CAUSE OF ACTION AROSE, IF APPLICABLE.

14. Term and Account Termination

14.1. Term. These Terms will take effect when you first use the Services and shall continue in full force and effect until they are terminated in one of the ways described below.

14.2. How to Terminate Your Account. You may request to terminate your account at any time by sending an email to Sales@frontlineholsters.com. We will process your request promptly after receiving your notice.

14.3. Termination by Front Line. We reserve the right to suspend or terminate your account (and, by association, these Terms) at any time and for any reason by providing three days' prior notice. We also have the right to suspend or terminate your account (and, by association, these Terms) immediately if: (i) you violate the letter or spirit of these Terms; (ii) you engage in fraudulent, abusive, or illegal behavior or harass or harm other users, third parties, or our business interests; or (iii) you fail to pay any fees you are required to pay, including if you initiate a chargeback. If your account is terminated, you may not rejoin by opening a new account without our permission.

14.4. Even if your account is terminated, you will still be bound by the sections of these Terms which, by their nature, are meant to survive termination.

15. Force Majeure. Neither party will be liable for any default or delay in its performance of its obligations under this Agreement in the event of a natural disaster, act of God, act of war or terrorism, riot, third-party labor strike, pandemic, or other similar occurrence beyond its reasonable control, provided that the affected party makes commercially reasonable efforts to comply with its obligations despite the occurrence. The affected party shall, as soon as reasonably practicable, notify the other party of the occurrence. It is clarified that payment obligations hereunder may be delayed due to a force majeure event but will not be excused.

16. Notices. To provide an official notice in accordance with these Terms, either we or you may send a notice by courier, registered mail, or by email to the addresses we provide each other. Either party may assume its notice has been received one after: (1) business day following delivery by courier, four (4) business days following delivery by registered mail, and one (1) business day after email transmission.

17. General. These Terms constitute the entire agreement between us and you regarding our Services, and any and all other agreements existing between us regarding the Services are hereby terminated. We may assign our rights and obligations in these Terms to any third party. You may not assign any of your rights or obligations in these Terms to anyone else and any attempt to do so will be void. If either party waives any rights regarding any breach or default of these Terms, that waiver shall not be deemed to waive any other breach or default. The courts in the State of Israel shall have exclusive jurisdiction over any disputes regarding these Terms. The laws of the State of Israel shall govern these Terms without regard to the United Nations Convention on the International Sales of Goods. In the event that a court rules that a provision of these Terms is unenforceable, that provision shall be replaced with an enforceable provision which most closely achieves the effect of the original and the remaining terms of these Terms shall remain in full force and effect. Nothing in these Terms creates any agency, employment, joint venture, or partnership relationship between us and you, and nothing in these Terms enables you to act on our behalf.